1. Introduction
This Privacy Policy explains how TicketIQ.tech (" TicketIQ," "we," "us," or "our") collects, uses, and protects information about visitors to this website and users of the TicketIQ service. By using this website or the service, you agree to the practices described below.
2. Information we collect
We collect information you provide directly to us, information collected automatically when you use the website, and information from service providers acting on our behalf.
Information you provide
- Contact details such as your name, work email, company, company website, and the role you describe when you submit a form or schedule a demo.
- Communications you send us by email, contact form, or scheduled meetings.
- For users of the TicketIQ service: the content you connect or upload (documentation, FAQs, PDFs, ticket history, and similar knowledge sources) so that the service can operate for your workspace.
Information collected automatically
- Standard server logs, including IP address, user agent, referring page, and timestamps.
- Aggregated, non-identifying usage information about how visitors interact with the website.
3. How we use information
- To respond to inquiries and operate the waitlist.
- To deliver, maintain, and improve the TicketIQ service.
- To send service-related communications and product updates you have opted in to receive.
- To detect, prevent, and address fraud, abuse, or security incidents.
- To comply with legal obligations.
4. Customer content
Customer content (the documents, tickets, and knowledge sources you connect or upload to your workspace) is processed to provide the TicketIQ service to that workspace. We do not use customer content to train shared or third-party models. Workspace boundaries, scoped access, and minimal data movement are core architectural goals.
5. Sharing
We do not sell personal information. We share information only in the following circumstances:
- With service providers acting on our behalf (such as hosting, analytics, email, and scheduling tools), under contracts that limit their use of your information.
- To comply with legal obligations or lawful requests from authorities.
- To protect the rights, property, or safety of TicketIQ, our users, or the public.
- As part of a merger, acquisition, or sale of assets, with notice to affected users where required.
6. International transfers
Information may be processed in countries other than the one in which you reside. Where applicable, we use appropriate safeguards for such transfers, including standard contractual clauses or equivalent mechanisms.
7. Data retention
We retain personal information for as long as needed to provide the service, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of information we hold about you, subject to legal exceptions.
8. Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal information, and to receive your information in a portable format. To exercise these rights, contact us at hi@ticketiq.tech.
9. Cookies
The website uses cookies and similar technologies to operate, secure, and improve the experience. See the Cookie Policy for details and choices.
10. Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect information, including encryption in transit, scoped access, and least-privilege controls. No method of transmission or storage is completely secure; we work to continuously improve our practices.
11. Children's privacy
TicketIQ is not directed to children under 16 and we do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it.
12. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the website or by email. Continued use of the website or service after the effective date constitutes acceptance of the updated policy.
13. Contact us
For questions about this policy or our privacy practices, contact us at hi@ticketiq.tech.
Effective date: 1 January 2026.